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Software Development Manager - Salesforce Commerce Cloud

Location(s) London Job ID 22737 Closing Date 30/09/2022 10:52 Contract Full time Hours 40 Contract Type Permanent Shift NA Salary and Benefits Competitive

Advance the world of digital through M&S

Leading the transformation of an industry. The continuous pursuit of new information, resourcefulness and invention. Thousands, if not millions of people benefiting from your product-led ideas, every day. That’s why you join M&S Tech. Here, you’ll be proud of your projects, enhance your understanding of new technologies, and shape the future of a new, digitally prevailing brand of retail. Progress isn’t in the pipeline, it’s already happening. And we’re as determined to advance technology through M&S, as we are to advance M&S through technology. Want to help us?

It’s a mindset, a special drive and an enthusiasm that says, ‘We can’t wait to solve this problem’. It’s growing closer as a team through deep discussions about the technologies we love, whether next-gen or old classics. Most of all, it’s wanting to share that excitement with our customers and colleagues – reinventing retail into its most innovative form, then unlocking fresh potential and raising the bar yet again.

Explore M&OS

Success Profile







Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.


A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.


We have discretionary bonus schemes depending on the role that you do and the performance of our business.


If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.


Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.


Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

Software Development Manager - Salesforce Commerce Cloud

The opportunity

A role within M&S Software Engineering means you’ll be joining a well-loved historic brand, working on a digital platform that serves millions of loyal customers and thousands of colleagues!

With ethical values that run right through the company’s core and technology leaders that truly understand software engineers and engineering, it’s an exciting time as we’re redefining into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator and second to none.

M&S Software Engineering is a friendly, passionate, and humble team, where everyone has a voice and is encouraged to contribute ideas and talk straight. You’ll get the opportunity to learn and grow, take true ownership, influence our technology and transformation and help us solve exciting problems for our customers and colleagues.

We pride ourselves on being a company that puts engineering first and are looking for people to join our community of engineers to build modern features using exciting technologies, participate in our hackathons and do the best work of their careers.

In International, we sell M&S to the rest of the world, operating in over 60 markets, with almost 500 stores and 50 websites via a Salesforce Cloud Commerce (SFCC) platform. This role would see an individual joining the International product group, working as part of a community that consists of three multi-functional squads.

Key responsibilities
  • Lead the teams and people in a way that results in the build of high-quality and reliable software
  • Lead the engineering excellence of their teams e.g. behaviours, operations and technical quality
  • Line manage and develop engineers to ensure they have the right skills, career growth plans and demeanour
  • Develop solid and effective relationships between technology, product, operations and other business areas
  • Balance sets of priorities that maximises time to market without compromising on long-term strategy
  • Represent M&S Software Engineering as an ambassador that promotes an authoritative reputation of the area
  • Foster self-management and accountability at the team level through servant leadership
  • Responsible for their area’s alignment with the overarching technical strategy
  • Work with the wider Technology function to shape the technical strategy where vital
  • Act as platform owner and apply solid product thinking about what is being built
  • Responsible for the OKR process in their area, ensuring a healthy mix of commercial and technical objectives
  • Collaborates with the rest of engineering leadership to develop and deliver critical initiatives
  • Supports Tribes, Fellowships and Orchestras with a focus on positive momentum and demonstrable value
  • Lead recruitment activities, new starter onboarding and team composition planning
  • Act as technical partner when third-party vendors are involved, owning it as they would in-house solutions
  • Be hands on technically where vital
  • Demonstrate and champion pragmatism in terms of commercial delivery and software quality
  • Assist the team members that support the technical platforms during out of hours
Working together

The ideal candidate will be working closely with other Software Engineers, Product Managers, Senior Managers and Head of Departments to collaboratively solve problems and plan for the future of M&S. There will be interactions with Scrum Masters, working closely alongside the team to constantly evolve your ways of working. Depending on your area, you could also interact with other specialists such as Data Scientists, UX/UI Designers and analytics experts!

As a member of M&S Software Engineering, you’ll also have the opportunity to work with and learn from other engineers and specialists in the organisation via our teams (Squads), sets of squads (Tribes), communities of practices (Fellowships), strategic assemblies (Orchestras) or special interest groups (Guilds).

How you will measure success
  • Consistently leading the delivery of high-quality reliable software
  • Retention levels of colleagues and overall Tribe and Fellowship happiness
  • Effectiveness of onboarding for new starters
  • Upskilling of direct line reports so that significant career growth is seen
  • Always demonstrating the company’s ‘M&S Way’ values
  • Completion of personal development plans and objectives
  • Positive feedback from colleagues and seen widely as a confident inspiring leader
  • Leading and contributing to Squads, Tribes, Fellowships and Orchestras
  • Proficiency in influencing senior colleagues
Area tech stack
  • 5+ years of professional experience.
  • confirmed experience with Salesforce Commerce Cloud (Formerly Demand ware).
  • Experienced engineering skills with good experience of SFRA and Controller based architecture and pipelines-based architecture experience would be good to have.
  • Experience with end-to-end business architecture, server side and client-side JavaScript and supporting technical components for 3+ Demand ware (SFCC) projects.
  • Good experience in integrating with third party applications and interfaces.
  • Experience in multiple web technologies including XML, HTML, JSON, CSS, AJAX / JavaScript, Web Services (SOAP/REST), jQuery.
  • Experience with one or more Java concepts and patterns including: Java/J2EE, JSP, Spring, MVC, Eclipse.
  • Experience with multiple source control systems: SVN, Git, Bitbucket and collaboration with JIRA, Confluence, Teams.
  • Design, code, unit test, and code review iterative improvements to platform.
  • Proficiency in core e-commerce functionalities and platform specific customisation and areas to improve site speed.
  • Understanding of platform specific architecture.
  • Proficient in developing web applications for the relevant focus (Front-End or Back-End) and platform (i.e., Salesforce Commerce Cloud (SFCC).
  • Experience with full life cycle implementation experience using various SDLC methodologies and prominently with agile development methodology.
  • Experience with web application design and analysis, design patterns, and object-oriented design.
  • Applicable SFCC certification.
What you need to succeed

Important Experience

  • Solid background in software engineering with many years’ experience in a variety of systems and technologies
  • Good knowledge in all stack areas, from front-end through to back-end
  • Commercial experience working on multiple different types and scale of systems
  • Consistent track record in delivering, operating, leading, hiring and pivoting
  • Experience building and leading teams of highly skilled software engineers that deliver high-quality software
  • Strong understanding of system design, software architecture, cloud, and software engineering standard methodologies,
  • Expert knowledge and advocate for Continuous Integration and Continuous Delivery
  • Understanding of DevOps: you build it, you run it
  • Good understanding of testing strategies and reliability engineering
  • Highly organised and able to manage multiple work streams, manage partners and expectations
  • Excellent people management, interpersonal, analytical and problem-solving skills
Important Attributes
  • A passion for all aspects of software engineering
  • A true servant leader with a ‘people first’ demeanour
  • Ability to self-start, self-manage and has a clear sense of purpose
  • Displays high levels of conscientiousness, tenacity and pride in their work
  • A leadership and ‘leads by example’ mentality who naturally takes responsibility
  • Naturally puts themselves forward for exciting tasks
  • Able to influence people at all levels and from the highly technical to non-technical
  • Excellent communication skills, both written and spoken and able to adjust for different audiences
  • Humbleness, humility and honesty
  • Cares about the business and the bigger picture
  • Extremely delivery focused and takes pride in being timely, and delivering a quality product
  • Is a driving force in any engineering community

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email so we can make alternative arrangements for you.


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