HVAC & Refrigeration Manager
- Team
- In Store
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 4th April 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
At M&S, we’re modernising our estate and investing heavily in the performance, sustainability, and resilience of our stores. As part of this transformation, we’re looking for a highly skilled HVAC & Refrigeration Manager to shape the future of our building services, uplift operational standards, and drive meaningful energy efficiencies across our portfolio. This role plays a critical part in how our stores are powered, cooled, and maintained—today and for the future.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
All the details
What You’ll Be Doing
Your main focus will be to influence the design of HVAC and refrigeration solutions from the outset, working closely with teams to set innovative standards for M&S building services.
Influence design reviews and technical signoff, challenging lifecycle cost, maintainability, access, and projected energy performance.
Ensure flawless project handover through high-quality commissioning, accurate asset tagging, and robust O&M documentation aligned with FM requirements.
Build and manage a rolling remediation plan addressing defects, obsolescence, safety risks, and system criticality, embedding permanent fixes through root cause investigations.
Set technical standards and operational procedures for FM partners (including City FM), verifying delivery through audits, data insights, and governance of major repairs, changeovers, spares, and warranty recovery.
Drive energy and performance optimisation by partnering with the Energy Efficiency Manager to identify high ROI interventions and analysing system performance (kWh/m², load profiles, runtimes) to deliver targeted improvements.
Who You Are
A technically strong engineer with experience in commercial HVAC and refrigeration systems.
Skilled in design standards, commissioning processes, and system optimisation.
Confident influencing stakeholders, challenging suppliers, and driving continuous improvement.
Data driven with a passion for energy efficiency, performance optimisation, and sustainable operation.
Someone motivated by making a meaningful impact in an organisation committed to innovation and future focused store environments.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
Meet the Team
Our Support
Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Benefits
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How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
HVAC & Refrigeration Manager
- Team
- In Store
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 4th April 2026
- Reference: 115183