Business Analyst

We are looking for a highly motivated and commercially savvy Business Analyst with a passion for data and retail. This role is critical in driving data-informed decisions across our business, helping to shape strategy, improve customer experience, and identify growth opportunities.

The Business Analyst will be responsible for undertaking analysis, documentation, and management of business requirements throughout the product or programme lifecycle.

This will require a hands-on approach, combined with strong technical and data acumen and excellent stakeholder management, to drive engagement and measures such as OKRs, whilst building strong trust-based partnerships with colleagues and suppliers. You will drive collaborations between technical functions to deliver shared goals. A key attribute will be to motivate others to foster a mindset of continuous improvement across people, process, and technology.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Act as a trusted advisor to stakeholders across the business, translating business needs into compelling user stories and requirements for more complex Data Products and Programmes.
• Lead the requirements gathering process, working closely with business stakeholders to understand needs, define project scope, and document functional and non-functional requirements.
• Be the bridge between the business and the technical teams to ensure the business objectives are met
• Map and analyse current business processes to identify inefficiencies or gaps which can leverage data to create operational effectiveness or sales growth
• Deliver best in class Data Cataloguing and curation, and ensure that Data Quality requirements are input into the product lifecycle.
• Communicate complex technical concepts to non-technical stakeholders, ensuring clarity and alignment.

Who you are

• Experience leading business requirements and analysis within the data realm
• An eye for the detail, and an exceptional written and oral communicator.
• Passionate about quality of data deliverables, while supporting a fast time to value.
• You will be working across varied stakeholder groups, bridging their requirements with our technical teams delivery.
• Deliver best in class Data Cataloguing and curation, and ensure that Data Quality requirements are input into the product lifecycle.

Everyone's welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.