Flag Ship Store Manager - Liverpool One Store

As a Flagship Full Line Store Manager, you'll own the full operation, leading with confidence, building high-performing teams and setting the pace in a fast-changing retail environment.

You'll lead from the front, deliver against the retail plan and create a store where customers love to shop and colleagues are proud to work. Managing a large, complex and high-profile operation, you'll bring clarity, accountability and ambition to every part of the business, from standards and service to profit and people.

• Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver against the P&L.
• Set the strategy and direction for the store, ensuring every colleague understands their role, feels connected to the plan and is accountable for delivering it.
• Lead a large, multi-functional operation, creating a seamless experience for customers across all areas of the store.
• Own the change agenda, landing transformation initiatives with clarity, urgency and pace.
• Build a high-performance culture by coaching and developing leaders, growing talent and creating a store people want to join and stay in.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
• Drive digital adoption and omnichannel capability, helping teams serve and sell seamlessly across all platforms and channels.
• Be the voice of your store, representing your people, saying it as it is and owning the follow-through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising and diverse teams that go the extra mile.
• Build strong partnerships across your store, region and support centre teams to share insights, solve problems and deliver results.

• A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.
• Experienced leading complex operations, with the ability to balance customer experience, commercial performance, operational excellence and people priorities.
• Confident working across all areas of store performance, including commercial, visual, operations and people, and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Strong on planning, performance management and resilience. You can balance the big picture with the detail, always holding the line and setting clear expectations.
• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
• Skilled in developing leaders, building capability and creating strong succession plans for the future.
• Experienced building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Make your mark with M&S. Apply today and be part of our transformation today.

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