Sales Advisor - Online Return - Dublin Mary Street

Team: In Store
Store: Dublin Mary Street
Location: Dublin 1, Dublin
Contract type: Temporary
Position type: Part Time
Salary: €14.65p/h

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

Sunday:

Monday: 14:00-18:00

Tuesday:14:00-18:00

Wednesday:

Thursday:

Friday: 14:00-18:00

Saturday: 14:00-18:00

This role is a 24 hour contract with 16 hours fixed. The remaining 8 hours are flexible and will be allocated with at least 4 week notice.

BACKGROUND

Mary Street Store is a Departmental store in Dublin City Centre. It is a Flagship store and offers a wide range of products in Foods & GM and In addition, the store has a Café Revive on the top floor with 100 seats. It is also the only the only customer order fulfilment and return centre in ROI.

WHAT IS ISF/OMNI HUB?

“ISF” stands for “in store fulfilment” This means ensuring that all sizes are available to customers at all times and all stock is where it should be. “OMNI HUB” is the name for our online ordering and return centre for the whole of the ROI, situated in our Mary Street store. Customer orders are picked, packed and posted to customers from this location. It is also the main return point for customer refunds. You will be responsible for processing refunds for the customer, among other responsibilities. Full training will be provided to the successful candidates.

WHAT DO YOU HAVE TO ACHIEVE?

Become a returns specialist, acquire knowledge in logistics, customer service, and inventory management.
Skills in problem-solving, communication, and attention to detail.
Be able to handle return processes and resolving customer enquiries efficiently.
Ensure floor availability is met.
Sale preparation.
Ability to work unsupervised
Confident and comfortable with technology
Confidentiality is essential.
Establish a good working relationship with sales floor teams and your team colleagues– teamwork is essential in this role.

WHAT TECHNICAL KNOWLEDGE DO YOU NEED?

Ability to work unsupervised.
Good team player
A high level of customer service
Ability to work unsupervised
Good working knowledge of M&S suite

EVERYONE'S WELCOME

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.
Pay

Earn a competitive salary.
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.
Bonus

We have discretionary bonus schemes depending on your role and our business performance.
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech

Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Colleague Networks

We want you to feel supported, no matter what.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.