Customer Assistant - Chicken Hot Hold - Abingdon

Work Pattern
Week 1
Sunday 08:00-16:00
Monday 07:00-15:00
Wednesday 07:00-15:00
Thursday 07:00-15:00
Friday 07:00-15:00

Week 2
Monday 07:00-15:00
Tuesday 07:00-15:00
Wednesday 07:00-15:00
Friday 07:00-15:00
Saturday 07:00-15:00

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Be part of the energy and excitement of our new Hot Food counters – fast-paced frontline roles where quality, speed, and service all come together. We’re seeking passionate individuals who will serve it hot, serve it fast and serve it right first time.

You’ll be a hands-on brand ambassador, confidently recommending and serving fresh, hot food options, while working at pace and under pressure

At M&S, our customers don’t wait. You’ll deliver fast, safe, high-quality service while keeping standards sky-high.

• Being digitally confident is essential. You’ll use in-store tools to keep orders flowing so digital confidence and quick thinking are key.

• Being a team player is crucial. You’ll work closely with colleagues to meet intense customer demand and keep the service area spotless and stocked.

• Flexibility is vital. The hot food offer moves fast – and you’ll need to move faster, adapting to demand across shifts.

It’s hot. It’s high-pressure. And it’s full-on. Are you ready for it? Take Your Marks and apply today.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.