Software Engineering Manager - Web Expereince

As part of the M&S Software Engineering team, you’ll be joining a well-loved historic brand, working on solutions that serve millions of loyal customers and thousands of colleagues. With ethical values that run right through the company’s core and technology leaders who truly understand software engineers and engineering, it’s an exciting time as we redefine ourselves into a digital-first, engineering-led organisation, where the quality of our engineering team is a key differentiator.

We are seeking a passionate Engineering Manager to support our Web Experience organisation through a pivotal transformation period. You’ll play a central role in modernising the M&S online shopping journey, including leading teams responsible for our homepage, navigation, platform foundations, and the re-platforming of our basket and checkout journeys. You’ll help shape how millions of customers interact with M&S every day, guiding teams through high-impact technical initiatives and fostering a culture of growth, collaboration, and engineering excellence.

Working as an equal partner with Product and Delivery, you will lead empowered, multidisciplinary engineering teams, designing, building, releasing, and maintaining innovative solutions that solve meaningful customer-facing problems. You will help drive a culture where engineers grow, take ownership, and do the best work of their careers, supported by an experienced leadership group and a modern engineering environment.

What You’ll Do

• Lead, mentor, and support engineering teams across multiple areas of our Web Experience platform (Arrive & Discover, Web Enablement, and Buy).

• Build a culture of growth, accountability, psychological safety, and continuous learning.

• Empower engineers at all levels, ensuring clear expectations, coaching for progression, and enabling individuals to take on meaningful technical challenges.

• Oversee delivery across several product areas simultaneously, balancing priorities, managing dependencies, and ensuring alignment across teams working on the homepage, navigation, campaigns, platform foundations, basket, and checkout.

• Ensure teams ship effectively while maintaining clarity, strong communication, and smooth stakeholder collaboration across Product, UX, Payments Experience, and other engineering domains.

• Establish lightweight, adaptive ways of working and automated delivery mechanisms that empower teams to optimise flow, minimise friction, and operate reliably at scale.

• Guide technical discussions, help shape architecture, and support teams through complex initiatives such as the evergreen stack migration, registered checkout re-platforming, and new payment component integrations.

• Drive alignment across teams and engineering community, helping to prioritise technical roadmaps alongside commercial goals.

• Champion best practice engineering, modern ways of working, and a pragmatic approach to technical decision-making.

• Ensure engineering teams uphold high standards of quality, performance, and system reliability.

• Support teams as they own and operate their services, embedding a strong DevOps mindset.

• Remove blockers, resolve issues, and influence continuous improvement across engineering practices.

Who You Are

• A strong people leader with excellent interpersonal skills and a track record of helping engineers grow.

• Experienced in designing and steering the adoption of practices that strengthen delivery flow and organisational alignment.

• Skilled in navigating complex stakeholder landscapes and aligning cross-functional teams around shared objectives.

• Confident in challenging constructively, driving decisions, and moving teams forward even in ambiguous or pressured environments.

• Resilient, proactive, and able to bring a positive outlook when working in fastmoving or challenging situations.

• A background in frontend engineering or web technologies is beneficial, but not essential.

• Prior Engineering Manager experience is advantageous, however we’re also open to firsttime managers with strong leadership capabilities.

• Experience with AI-driven solutions or emerging technologies is a nicetohave.

• We are especially keen to encourage applications from women, to help us improve gender balance across engineering.

Tech Stack

Our Web Experience platform leverages modern web technologies including:

• React, Next.js, TypeScript

• Azure Cloud, Kubernetes, Dynatrace, Vercel

• GQL

• GitHub Actions, NX Monorepo

• Plus, an expanding set of internal tools, platform capabilities, and new evergreen components…

What’s In It For You

Working at M&S means being part of something bigger, helping deliver quality, value, and service to millions of customers every day. We’re inclusive, fastmoving, and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount for you and a household member, once probation is complete

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to performance

• Strong pension and life assurance

• Tailored induction and training

• Exclusive perks and savings via our M&S Choices portal

• Market leading family policies

• 24/7 wellbeing support including virtual GP and mental health services

• One paid volunteer day a year

Everyone’s Welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet.

Marks & Spencer is committed to building diverse, representative teams where everyone can bring their whole selves to work and be at their best. If you feel you’d benefit from support or adjustments at any stage of the recruitment process, simply let us know when completing your application