Regional Learning Partner - East Midlands, East Anglia & South Outlets

What You Will Do

• Lead the learning experience for all colleague groups, including early careers, apprenticeships and senior hires, ensuring a consistent and high-quality development journey.
• Manage regional MyWelcome hubs and employability programmes, delivering exceptional onboarding experiences and coordinating learning events across the region.
• Support regional talent through learning programmes, providing ongoing development support and ensuring all learning plans are executed accurately through the Customer Assistant Learning team.
• Line manage and coach Customer Assistant Learning colleagues, ensuring clear development plans are in place and Academy principles are consistently delivered.
• Drive completion of mandatory e-learning and ensure learning capacity, resources and programmes support legal compliance and business requirements.
• Champion technical and behavioural learning initiatives, partnering with store leadership teams to support transformation projects, store openings, closures and renewals.
• Monitor learner and manager feedback, using insight and data to continuously improve the learning experience and Academy offer.

Who You Will Be

• A passionate people developer who is committed to creating exceptional learning experiences and supporting colleague growth at every stage of their career.
• A strong coach and leader who can inspire, develop and support others to reach their full potential.
• An excellent relationship builder who works collaboratively with store leadership teams, people teams and learning partners.
• Highly organised and able to coordinate multiple learning programmes, priorities and stakeholders simultaneously.
• Proactive and solutions-focused, using feedback, insight and data to identify opportunities for continuous improvement.
• A confident communicator who can influence, engage and support colleagues at all levels of the organisation.

What You Will Bring

• Experience delivering learning, development, onboarding or talent programmes within a retail or customer-focused environment.
• Strong coaching, stakeholder management and relationship-building skills, with the ability to influence and support a wide range of colleagues.
• Experience managing learning plans, development programmes and compliance-based training activity.
• Strong organisational and planning skills, with the ability to manage multiple priorities and ensure excellent execution.
• Experience using data and feedback to measure learning effectiveness and drive continuous improvement.
• A passion for developing talent and building capability, with an understanding of colleague development, apprenticeships and early careers programmes.

What’s in it for you:

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

• Here are some of the benefits we offer that make working for M&S just that little bit more special…
• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.