Field Visual Support Role (Scotland)

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

· Competitive holiday allowance with the option to buy more

· Strong pension and life assurance to help plan for the future

· Tailored induction and training to support your development from day one

· Exclusive perks and savings through our M&S Choices portal

· Market-leading family policies, including parental, adoption and neonatal leave

· 24/7 wellbeing support, including virtual GP access and mental health services

· One paid volunteer day a year to support a cause that matters to you

What you'll do

This is an exciting role delivering visual coaching and upskilling across store teams across 2 regions in Scotland. Supporting the Visual Lead, enabling store teams to deliver an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

• Support store colleagues to deliver the store KPI’s and retail plan by driving visual expertise and high standards of Visual implementation
• Help our store teams deliver outstanding visual standards, inspiring customer experiences and consistent commercial impact across multiple regions.
• Coach and support store teams to deliver best-in-class visual merchandising, styling, windows, POS and seasonal launches.
• Build capability across all visual skills, including space, architecture, equipment handling and customer journey standards.
• Support stores with and without Visual Leadership, helping teams plan, adapt and execute confidently in different environments.
• Develop great visual talent, support succession and strengthen the capability of Store Visual Customer Assistants.
• Partner with Academies, Visual Leads and regional teams to share best practice and raise standards across surrounding stores.
• Use customer feedback, market trends and competitor insight to provide clear, practical feedback that improves store performance.
• Embed change with confidence, supporting colleagues through new ways of working, digital tools and leadership behaviours.
• Collaborate across the business to deliver the Retail Plan, improve KPI performance and create lasting commercial impact.

Who you are

• A visual merchandising expert with strong styling knowledge across business units, from windows to mannequin usage.
• Confident coaching store teams and helping others build the skills to deliver excellent visual implementation.
• Commercially aware, using data, customer insight and market trends to identify opportunities and improve performance.
• A strong communicator and active listener who can influence, inspire and share best practice at all levels.
• Resilient, adaptable and comfortable working across multiple locations, priorities and store environments.
• Digitally confident, with a good understanding of systems, standards and legal requirements across stores.
• A collaborative relationship-builder who can lead through change with a positive, growth-focused mindset.

Everyone's Welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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