Performance & Market Response Lead

What You’ll Do

• Lead the end‑to‑end market response strategy, building a forward‑looking view of competitor activity, risks, and opportunities across the estate.
• Assess and prioritise locations based on sales impact, customer behaviour, and commercial value, ensuring focus on the highest‑return interventions.
• Own and deliver targeted performance improvement plans, translating insight into practical, store‑level actions across trading, customer experience, and marketing.
• Act as a central connector across Property, Trading, Marketing, and Operations to ensure aligned, timely, and high‑impact responses.
• Establish robust MI, reporting, and governance frameworks to track performance, measure outcomes, and continuously improve capability.

Who You Will Be

• An experienced retail professional with strong knowledge of store operations, performance, and local market dynamics.
• Highly analytical, able to translate complex data into clear, actionable priorities.
• Commercially driven, with a track record of protecting and growing sales performance.
• A confident influencer, able to align and challenge senior stakeholders across multiple functions.
• Resilient and adaptable, comfortable operating at pace in a complex, evolving environment.

What You Will Bring

• Strong experience in retail, store operations, commercial performance, or estate strategy.
• Proven ability to turn market insight into action at scale across multiple locations.
• Deep understanding of customer behaviour, competitor activity, and drivers of store performance.
• Advanced analytical capability, including forecasting, performance tracking, and data‑led decision making.
• Ability to influence cross‑functional teams and manage multiple priorities in a fast‑paced environment.

What’s in it for you:

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Competitive holiday entitlement with the potential to buy extra holiday days!

Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

A generous Defined Contribution Pension Scheme and Life Assurance.

A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.

Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.