Store Design Manager
- Team
- Support Functions
- Location
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 25th April 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
We’re looking for a Highly creative and commercially minded Food Store Design & Format Manager to shape the future of our food retail environments. This role blends strategic thinking with hands on design delivery, ensuring our stores inspire customers, strengthen brand identity, and support operational excellence. Aligning with our food business and category innovation and growth ambition.
You’ll lead the end to end design process for food formats, fixtures, and customer experiences, working closely with cross functional teams to bring concepts to life across our estate.
You’ll lead the end to end design process for food formats, fixtures, and customer experiences, working closely with cross functional teams to bring concepts to life across our estate.
All the details
What You Will Do
- Lead the design and development of new food store concepts, layouts, and in‑store experiences, partnering with the Lead Foods Store Design & Format Manager and working closely with the Head of Store Design (Food, Architecture & Services).
- Drive innovation across fixtures, merchandising solutions, customer flow, and overall shopability, ensuring concepts respond to customer needs and commercial goals.
- Translate brand strategy and commercial objectives into compelling physical environments, equipment solutions, and scalable design toolkits.
- Manage multiple design projects from early ideation through to implementation, using customer insight, data, and performance analysis to refine and evolve concepts.
- Ensure all designs follow brand guardrails, accessibility and sustainability standards, and operational requirements, producing clear briefs, guidelines, and toolkits for rollout.
- An experienced retail or food/hospitality environment designer with a portfolio that demonstrates customer‑centric concept development and problem‑solving.
- A creative yet commercially minded thinker who balances innovation with practicality, operational constraints, and cost‑effective solutions.
- A confident communicator and stakeholder manager who can lead projects, influence decisions, and present concepts to senior teams.
- Collaborative, adaptable, and energised by fast‑paced retail transformation, with resilience and a drive to challenge the norm and deliver future‑fit environments.
- Skilled in relevant design tools (AutoCAD, SketchUp, Revit, Adobe Creative Suite preferable), proficient in Microsoft Office, and ideally degree‑qualified (though not essential).
- Heads of Trade, senior retail teams, and trading/operations partners across the business.
- SRD teams and display planners on concept execution and shopability solutions.
- Property functions including construction, planning, procurement, tech spec and programme teams.
- External design agencies and suppliers, collaborating to deliver high‑quality concepts and equipment solutions.
- Site teams across construction environments, articulating design intent and ensuring standards are met.
Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Make Your Mark
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
Experience the business
You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.
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Benefits
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role, you may be invited to take part in an online assessment. Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Store Design Manager
- Team
- Support Functions
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 25th April 2026
- Reference: 116541