Digital & Data

We’re turbocharging the digital transformation of our business. Our newly centralised team provides support across the whole business, delivering tangible benefits to change the way the business operates for the better. And we’re investing in future technology, staying ahead of the curve in terms of our digital development and embracing agile ways of working.

It’s up to us to create a seamless customer experience, improve personalisation, embed digital across our stores and shopping missions. We’re also focused on revamping our loyalty proposition and ensure we are at the forefront of the latest innovation and trends.

Our fruitful partnerships with Microsoft and Founders Factory are a real catalyst for change, and our fast-paced journey towards becoming a truly digital-first retailer is well underway. And as our roles are embedded into our different business areas, you have the opportunity to working within one of our many exciting business functions, including Food; Clothing and Home; Fashion; Marketing; Loyalty; Supply Chain; Growth or Customer Services, to name a few.

If you’re full of ambition, a role model for digital behaviours and ready to champion a culture of data-driven decision making – we want to hear from you and how you will constantly look for ways to improve how we do things.

Customer Growth/Insights

We unlock the value of data for M&S to create personalised customer experiences, automating these across the five billion digital interactions with our customers each year. Showing M&S colleagues and customers the magic we can do with good quality data and growing customer lifetime value is the core of our work. We're a curious, results oriented team, with a high willingness to experiment to shape how we look, feel and perform across online and in-store.

Loyalty

Here, we’re building a platform that allows us to build richer, deeper relationships with our customers. We’re a fun, dynamic team and one of the fastest growing areas in the business, vitally important to our digital transformation journey. We own the end-to-end journey from customer experience through product design, test and learn, and campaign planning – collaborating with the wider business and even external brands.

Data Science

With a seat at the table in every business area, our data scientists are key to changing the way M&S builds business strategies. Data is leading a massive transformation and helping us make decisions that ensure we remain a high performance business. This team use the latest algorithms and techniques, combined with the power of cloud computing to extract value and insights at scale.

Data

Data is at the heart of turbocharging Digital transformation at M&S. Our industry-leading cloud data platform ‘BEAM’ is unlocking new data, powering data-driven decision making, and revolutionising the way we operate through analytics and data science. Our ‘BEAM Academy’ is advancing data skills, accelerating adoption of a data-driven culture and a digital-first colleague community across M&S. Our team are passionate, ambitious, and absolutely committed to transforming M&S through data.

Digital Product

We create digital products that millions of customers use each month to shop and engage with us. Partnering with commercial and technology teams, we solve challenging problems to innovate and create value for customers. We apply first principles, conduct consumer and market research, create hypotheses to validate, learn and iterate at pace. If you love solving challenging problems, thrive in ambiguity and impacting lives of customers and colleagues, join us.

Why work in Digital & Data?

There has never been a more exciting time to join our Digital and Data team. Why? Because we are at the start of a journey that will fundamentally change our business, and how our customers shop with us – both today and in the future. So, we’re bringing together experts to continually experiment, be bold and challenge us. All to provide the best possible customer experience on the high street. In return, we offer fantastic learning opportunities, clear career pathways and the freedom to explore, be curious and think differently. If you’d like to help us transform into a world-class data-driven organisation, we’d love to hear from you.

Jeremy Pee, Chief Digital and Data Officer

Ready to Apply?

If you can use your passion for M&S to innovate in new and exciting ways, tell us. We’ve already become digitally cutting-edge as a business, but we want to use the rich insights and technologies at our disposal to continue evolving at pace. Join us in shaping our vision for the future.

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