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UX Design Graduate Programme

Want to build a legacy you’ll look back on with pride? Join the creative, digital and commercial legends of tomorrow on our most innovative grad scheme yet. Intentionally designed to help you shape the fast-moving world of retail, it’s a masterclass in technical training, structured mentorship, and 360-feedback.

User Experience Team

Our UX Team comprises designer and researchers whose role is to put the customers at the centre of what we do, work with the multi-discipline Product teams to discover, design and deliver the best shopping customer experiences and services across our website and apps, for customers at home, out and about, and in our M&S stores.

Our skills vary from ethnographic studies, accessibility, customer journey mapping, interaction design, branding and user interface design, building our design system, working with data, and deep collaboration across disciplines. We make sure our design and research skills are being challenged and developed every day, and that we’re using them to best solve customers’ and M&S problems. While we are assigned into many product teams across M&S across the Product Portfolio, we are a single team who support each other, sharing customer insights, our design system, ways of working and best practice.

UX Research

Knowing and understanding our customers is a vital part of providing the right experiences for them. We do user research and collaborate with various Customer Insights teams across M&S to make sure our customers are always in mind. This changes over time, as people, society, and technology changes. User research is a key part at the start of project, which continues through the design process and lifecycle of the product or service. Working with the rest of the UX Team, we undertake our own research, as well as working with specialist research agencies.

Product Design

Product Designers at M&S work as part of a multi-discipline squads, and we start with understanding our customers (working with our UX Research colleagues), as well as ensuring we understand the commercial and technical drivers and constraints. Our remit covers everything from working out how Sparks members activate and manage their offers, get the best personalised recommendations, pay for food in store on their phone, and our international customers buying from our flagship M&S.com site across the globe.

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