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Based in our impressive support office in Chester, we are the trusted voice of the M&S customer meaning we’re enabled to genuinely make people’s lives better, whilst also influencing change in the business - informing stakeholders when, where and how it needs to happen. 

There’s really nothing more rewarding than that!

Always on the other end of the line, be it social media, email, or good old fashioned phonecall - the customer is at the heart of our business, and our role is to ensure they can always access our guidance and support at the touch of a button.

Listening and feeding back is key, which is why we’re always brought on to test new systems and tech or asked for our input in focus sessions for new products – we get to learn a lot! And our input is invaluable.

Your great eye for detail and accuracy will be second to none and you will pride yourself on your top-notch communication skills because you know that is how you will make a real difference through your work.

With plenty of scope to develop and the opportunity to achieve real success and recognition, our Customer Service team will offer inquisitive, meticulous, resilient talent a thriving environment where they can truly shine in return.