Our Culture

When it comes to being a fair workplace where all perspectives, backgrounds, and experiences are valued – we’re legends already. We’re ahead of the global average; 40% of our senior managers are women, and our teams are made up of different racial and ethnic backgrounds, sexual orientations, and abilities. That’s what makes us remarkable.

Our own people have created Colleague Networks, supported by our Inclusion & Diversity team, offering welcoming places for us to meet, find support, and celebrate our differences. Because what makes us different, makes us stronger.

We care about our colleagues health and wellbeing and provide a variety of tools, resources and policies to help you stay well both in and out of work.

M&S colleagues and their immediate family have free, 24/7 access to a team of mental and emotional wellbeing experts and financial and legal advisors via our independent and confidential Employee Assistance Programme. This service can also provide free counselling where needed. We also offer you 2 free accounts (one for you, one for a friend) to the Unmind platform which aims to create psychologically safe and engaged cultures, and empower employees to lead more fulfilling lives.

To support your physical and financial wellbeing, you’ll have access to a wide range of benefits including cycle to work scheme, salary finance loans, gym discounts and a virtual GP service.

And, as we value the voice of our colleagues we offer quarterly your voice surveys and an annual wellbeing survey so that we can be sure we’re engaging with our colleagues and offering support to suit your needs.

When you’ve been around as long as we have, you know how important it is to look to the future. That’s why we launched Plan A. Since 2007, we have been making good on our Sustainability plan, committed to reaching net zero across every aspect of our business by 2040. As an own-brand retailer, we have greater control over our supply chain ensuring that how we do business is as sustainable as possible. And we’ll never stop working to do more.

If you want to create a career legacy you can be proud of by doing your thing the innovative, ethical and sustainable way too, you’re our kind of legend.

It takes time and effort to become a legend, but we’ll be with you every step of the way, helping you develop. As well as on-the-job learning, you’ll also get access to a unique development programme. With transformational personal and professional development open to everyone, you’ll learn what it takes to become a legend of tomorrow and develop the skills to get you there. Create a career legacy worth being proud of.