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Software Engineering Manager - Personalisation

Location(s) London Job ID 25388 Closing Date 30/09/2022 10:51 Contract Full time Hours 40 Contract Type Permanent Shift NA Salary and Benefits Competitive

Advance the world of digital through M&S

Leading the transformation of an industry. The continuous pursuit of new information, resourcefulness and invention. Thousands, if not millions of people benefiting from your product-led ideas, every day. That’s why you join M&S Tech. Here, you’ll be proud of your projects, enhance your understanding of new technologies, and shape the future of a new, digitally prevailing brand of retail. Progress isn’t in the pipeline, it’s already happening. And we’re as determined to advance technology through M&S, as we are to advance M&S through technology. Want to help us?

It’s a mindset, a special drive and an enthusiasm that says, ‘We can’t wait to solve this problem’. It’s growing closer as a team through deep discussions about the technologies we love, whether next-gen or old classics. Most of all, it’s wanting to share that excitement with our customers and colleagues – reinventing retail into its most innovative form, then unlocking fresh potential and raising the bar yet again.

Explore M&OS

Success Profile

Innovative

Technologist

Integrity

Accountable

Benefits

Pay

Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.

Holidays

A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.

Bonus

We have discretionary bonus schemes depending on the role that you do and the performance of our business.

Pension

If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at www.yourmandspension.com

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.

Sharesave

Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.

Sharebuy

Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.

SmartTech

Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

Software Engineering Manager - Personalisation

Role Accountability

We are looking for a passionate Software Engineering Manager for the Personalisation product group at M&S, you will be championing engineering excellence and lead teams that design, develop and operate core building blocks for driving personalisation for all M&S customers. Our goal is to be a global leader in the personalisation domain and have 5BN Omni-channel interactions with our customers.

The Opportunity

A role within M&S Software Engineering means you’ll be joining a well-loved historic brand, working on a digital platform that serves millions of loyal customers and thousands of colleagues.

With ethical values that run right through the company’s core and technology leaders that truly understand software engineers and engineering, it’s an exciting time as we’re redefining into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator.

M&S Software Engineering is a friendly, passionate and humble team, where everyone has a voice and is encouraged to contribute ideas and talk straight. You’ll get the opportunity to learn and grow, take true ownership, influence our technology, and help us solve exciting problems for our customers and colleagues.

We have a genuine ambition to become engineering first, building and operating an extraordinary digital platform. We are looking for people to join our community of engineers to support this transformation, build a modern digital ecosystem using exciting technologies, participate in our hackathons and do the best work of their careers.

Area information

Personalisation & Growth

You will be championing Engineering excellence for one of the key strategic areas for M&S, which drives Personalisation and Growth across all our Digital channels using customer data, AI and ML capabilities and journey orchestrators.

We aim to become global leaders in Personalisation and personalise 5BN Omni channel interactions with our customers. You will be responsible for:

  • Driving engineering in the recommendations team which use data science capabilities and build customer vectors,
  • Work with the in-session personalisation team using A/B testing tools,
  • Real time data pipelines through Kafka and KSQLDb,
  • Orchestrating real time customer journeys through our customer data platform (mParticle),
  • Campaign management tool, Decisioning platforms and orchestration etc.

The team consists of 25 engineers (internal and external partners).

The Tech Stack is a mix of Python and Java Spring Boot on backend, JavaScript on Frontend, Adobe Target for experimentation, Salesforce Marketing Cloud, Databricks and Azure. You will also be leading the program to migrate frontend apps to modern JavaScript frameworks like React, Next, typescript and Graphql.

Key responsibilities
  • Lead the teams and people in a way that results in the build of high-quality and reliable software
  • Own the engineering excellence of their teams e.g. behaviours, operations and technical quality
  • Line manage and develop engineers to ensure they have the right skills, career growth plans and demeanour
  • Develop solid and effective relationships between technology, product, operations and other business areas
  • Balance sets of priorities that maximises time to market without compromising on long-term strategy
  • Represent M&S Software Engineering as an ambassador that promotes an authoritative reputation of the area
  • Foster self-management and accountability at the team level through servant leadership
  • Responsible for their area’s alignment with the overarching technical strategy
  • Work with the wider Technology function to shape the technical strategy where vital
  • Act as platform owner and apply solid product thinking about what is being built
  • Responsible for the OKR process in their area, ensuring a healthy mix of commercial and technical objectives
  • Collaborates with the rest of engineering leadership to develop and deliver critical initiatives
  • Supports Tribes, Fellowships and Orchestras with a focus on positive momentum and demonstrable value
  • Lead recruitment activities, new starter onboarding and team composition planning
  • Act as technical partner when third-party vendors are involved, owning it as they would in-house solutions
  • Be hands on technically where necessary
  • Demonstrate and champion pragmatism in terms of commercial delivery and software quality
  • Assist the team members that support the technical platforms during out of hours
Working together

You’ll be working closely with Software Engineers, Product Managers, Delivery Managers, Data scientists, external vendors and Head of Departments to collaboratively solve problems and plan for the future of M&S. You will also be interacting with other specialists such as UX/UI Designers and analytics experts.

As a member of M&S Software Engineering, you’ll also have the opportunity to work with and learn from other engineers and specialists in the organisation via our teams (Squads), sets of squads (Tribes), communities of practices (Fellowships), strategic assemblies (Orchestras) or special interest groups (Guilds).

How you will measure success
  • Consistently leading the delivery of high-quality reliable software
  • Retention levels of Engineers and overall Tribe and Fellowship happiness
  • Effectiveness of onboarding for new starters
  • Upskilling of direct line reports so that significant career growth is seen
  • Always demonstrating the company’s ‘M&S Way’ values
  • Completion of personal development plans and objectives
  • Positive feedback from colleagues and seen widely as a confident leader
  • Leading and contributing to Squads, Tribes, Fellowships and Orchestras
  • Proficiency in influencing senior colleagues and partners
Area tech stack
  • Python 3
  • Javascript – React, Node.js and Vanilla JavaScript tailored frameworks (will be migrating to Next.Js and Typescript).
  • Java Spring Boot.
  • Confluent Kafka
  • Tealium
  • mParticle
  • Adobe Target
  • Databricks and Azure Data Factory
  • Cloud - Azure
  • CI/CD - Azureops and GitHub Actions
  • Playwright, Selenium, Cyprus
What you need to succeed

Critical Experiences

  • Solid background in software engineering with many years’ experiences in a variety of systems and technologies
  • Good knowledge in all stack areas, from front-end through to back-end
  • Commercial experience working on multiple different types and scale of systems
  • Consistent track record in delivering, operating, leading, hiring, and adjusting
  • Experience building and leading teams of highly skilled software engineers that deliver high-quality software
  • Strong understanding of system design, software architecture, cloud, and software engineering standard methodologies,
  • SME knowledge and advocate for Continuous Integration and Continuous Delivery
  • Experience in Agile, lean and DevOps (you build it, you run it)
  • Good understanding of testing strategies and reliability engineering
  • Highly organised and able to lead multiple work streams, handle partners and expectations
  • Excellent people management, interpersonal, analytical, and problem-solving skills
Critical Attributes
  • A passion for all aspects of software engineering
  • A true servant leader with a ‘people first’ attitude
  • Ability to self-start, self-manage and has a clear sense of purpose
  • Displays high levels of conscientiousness, tenacity and pride in their work
  • A leadership and ‘leads by example’ mentality who naturally takes ownership
  • Naturally puts themselves forward for exciting tasks
  • Able to influence people at all levels and from the highly technical to non-technical
  • Excellent communication skills, both written and spoken and able to adjust for different audiences
  • Humbleness, humility and honesty
  • Cares about the business and the bigger picture
  • Extremely delivery focused and takes pride in being timely, and delivering a quality product
  • Is a driving force in any engineering community

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email recruitment.online@marksandspencer.com so we can make alternative arrangements for you.

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