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Merchandise Admin Assistant

Location(s) London Job ID 29825 Contract Full time Hours 37.5 Contract Type Permanent Shift NA Salary and Benefits Competitive

Harness the power of high-performance business

Our merchandising colleagues are doing more than you can possibly imagine to transform M&S. You’ll be working and collaborating as part of a wider team to deliver for the customer. A career in merchandising is about planning our future success in sales, profit and customer satisfaction by making sure the availability of our products is at its best. It’s knowing the global multichannel marketplace to maximise opportunity. And it’s learning from data to harness bold decisions, achieve business goals and market share growth in retail.

You’ll begin by supporting our Merchandiser and Assistant Merchandiser, learning the technologies of this complex and exciting trade. Each day, you’ll throw yourself into our sales figures, interpret data and help us separate the best-sellers. As you progress in your career, the data you interpret will influence the different teams you reach out to – for example, pointing out to Marketing which products there should be more focus on. And that’s just one of many ways you’ll help us build an M&S that’s in tune with what our customers want.

Inventing and investing in technology is how we’ll become the most digitally impressive retailer out there. To build a more effective business, with even happier customers, we need to look at sales, stock, commitment, intake, markdown and margin in entirely new ways. If you can pick up technical skills and have a head for numbers and Excel spreadsheets, everything else will fall into place. Especially if you can extract new meaning from data – because you’ll be working on reports and mapping out the lessons we’ve learned to sway multi-million-pound decisions. So, you have to be on the ball with every update, take the initiative to present us with your own ideas, and prove to us you’re going to get ahead by giving us your commercial perspective.

In-Store FAQs

Success Profile



Good listener

Data driven

Career Path

Merchandise Admin Assistant (Entry, Level 1 & Level 2)

Assistant Merchandiser (Entry, Level 1, Level 2 & Level 3)

Junior Merchandiser

Head of Merchandising

Merchandising Lead


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Why I work in Merchandising

The care that goes in to planning and delivering a product to our M&S stores, up and down the country, is of the highest level. Finding new ways to increase profitability whilst still offering great product to the customer is both challenging and rewarding. In an ever-changing world, you will need to be able to embrace change and find new ways to analyse data and improve retail performance. This throws up new challenges every day that keep the role varied and interesting. Assisting your team with important tasks such as planning future sales, raising stock orders and analysing sales trends, you’re playing a key role in the business.

With a number of business areas to work in – ranging from womenswear and menswear to home and beauty – there is so much experience to gain and many skills to learn here. This role is a great opportunity to learn the basics of merchandising and M&S provides plenty of opportunities for progression.

Tom, Assistant Merchandiser



Our salaries are competitive and reviewed every year.

Colleague Discount

Receive 20% discount in-store and online for you and a partner or family member.


A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Holiday Buy

You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.


We have discretionary bonus schemes depending on the role that you do and the performance of our business.


If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at

Life Assurance

Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.


Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.


Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment.

My Choices

Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.

Cycle to Work

Hire a bike and accessories through Cycle to Work and save on tax and national insurance.


Buy the latest technology with interest free financing directly from your salary.

Health & Wellbeing

Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.

Mental Health Support

Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.

Giving Back

Support charities you care about the most by donating through your pay or even volunteer for them for one day.

Financial Wellbeing

Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.

Celebration Time

Celebration time provides additional time off (up to one day per year) for a special occasion.

Virtual GP service

Free and unlimited access to a qualified GP for all UK colleagues and their families.

Merchandise Admin Assistant

From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.

As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-orientated colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial aim to join us on our journey.

To put the customer requirements at the centre of the product offer to develop and deliver a commercial and profitable range that optimises sales opportunity

This is an entry level role to start an exciting career in Merchandising or a next move for a current Merchandising admin assistant looking to take the next steps in their career.

We have various roles within our Business units, this could be in Womenswear, Menswear, Lingerie or Kidswear or even the Brands team.

At the top of your CV please explain why you would like to start a career in Merchandising

Key accountabilities and measures

  • Running daily sales reports, distributing to team, and aiding in analysis
  • Actively partake in Monday sales analysis through report running and document creation
  • With the guidance of the Merchandiser / AM compile and provide information to ad-hoc requests from other areas of the business e.g., Marketing, Supply Chain, Sourcing
  • Aid AM in catalogue management and range plan creation
  • Support team in compiling and running central documentation.
  • Check, compile and manage internal departmental documentation (Airfreight summary, production workouts, lessons learnt documentation)
  • Create Purchase Orders and aid AM in PO management
  • Assign and check ad-hoc attributes Range Planner.
  • Receive and work with AM to interpret supply chain exception reports.
  • Create and manage IDL’s and ensure updated reduced charts.
  • Ensure Supply base has submitted relevant and up to date information to manage production and drive sales.
  • Update systems to maintain accurate history through mappings.

Key skills

  • Strong numerical, analytical, and interpretive skills
  • Organisational skills
  • Continually ensure personal behaviours reflects the vision and values of the business.
  • Initiate and build strong relationships with suppliers, stores, and own team.
  • Communication skills
  • Influencing skills
  • Able to fully utilise the relevant IT support systems – Range Planner, SSI, SAP, CMS / PLM, GMOR

Key relationships and stakeholders

  • Merchandising team and peers
  • Suppliers
  • Sourcing Offices
  • Buying Team
  • Allocators
  • Stores

Key Benefits:

  • Flexible working approach, with a balance of being in the office and working from home
  • Competitive salary 
  • 20 days holiday + 1 celebration day
  • 20% discount on M&S products
  • A range of wellbeing support (including a virtual GP)
  • 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching

Interested? Apply here!

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer strives to be an inclusive organisation, trusted, and loved by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email so we can make alternative arrangements for you.


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