Team Manager -Clothing & Home- Liverpool
Lead the retail revolution
The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. As part of the leadership team in-store, you’ll help us transform the business on a record scale simply by showing everyone how creating the perfect customer experience can change M&S for good.
As a person, you’ll be driven to learn more and more about the retail landscape – but you’ll also be ready to reshape it. With your forward-thinking nature, you’ll be more than comfortable adapting to the new digital tools we bring in-store and will train your team colleagues to be just as confident. Both in thriving on new developments and spotting opportunities to impress our customers.
You know a key reason customers come to M&S is they want to be surprised and delighted by what we have to offer. For you, this means showing every member of your team how to be upbeat, creative and more than ready to make somebody’s day, every day. And also having the skills to work across different departments, from Food to Clothing and Home, keeping everyone on track to go above and beyond their sales targets. If you can cultivate this kind of team – one that succeeds by moving forward rather than simply holding its own – we’ll recognise your potential and take your leadership career further.In-Store FAQs
Deputy Store Manager
Area Manager / Support Office Roles
Why work in M&S?
A career in Retail Management with M&S is a great choice for anybody that wants to work in a fast-paced, dynamic environment, where you will be challenged as both an individual and a leader. With such a diverse network of colleagues and customers, every day is different- and that's what makes it great!
Lucy, Store Manager
Our salaries are competitive and reviewed every year.
Receive 20% discount in-store and online for you and a partner or family member.
A minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.
You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements.
We have discretionary bonus schemes depending on the role that you do and the performance of our business.
If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at www.yourmandspension.com
Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times.
Allows you to save between £5 and £250 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back.
Invest between £10 and £180 each month from your gross salary to buy M&S shares and build up an investment.
Enjoy savings on everyday costs to holidays, recognise your colleague’s success and get more information and support on your wellbeing & benefits.
Cycle to Work
Hire a bike and accessories through Cycle to Work and save on tax and national insurance.
Buy the latest technology with interest free financing directly from your salary.
Health & Wellbeing
Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products.
Mental Health Support
Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family.
Support charities you care about the most by donating through your pay or even volunteer for them for one day.
Access to information and support to help you manage your finances from long term savings to managing your debt or money worries.
Celebration time provides additional time off (up to one day per year) for a special occasion.
Team Manager -Clothing & Home- Liverpool
M&S is changing, and it's changing fast! As part of our ongoing transformation to deliver "Stores of the Future" we are looking for strong, innovative and resilient Leaders, considered specialists in their field to inspire change and influence the future. We are working hard to ensure our store estate is fit for the future, by trialling different concepts and opening new stores – our plan is to open c.75 stores over the next 3 years that will offer our customers a new and innovative shopping experience as well as maintaining the traditional M&S values our customers love.
Our Team Managers are responsible for leading 92% of our colleague population. Our Team Managers are an integral cog within the in-store Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards within your store.
One of the requirements for our Team Managers is flexibility to work across various departments including Food, Hospitality, Clothing & Home and Operations... but in return this provides a strong grounding across all elements of our business and therefore supports with career progression in the future.
About the role
- To drive a selling culture within your team
- Consistently raise performance and capability of the team to support developing internal talent
- To utilise and exploit data to support with operational decisions
- Implement a continuous improvement mentality within the team and work in partnership with the wider team.
- To always energise your team to deliver first class customer service within a fast-paced environment
What’s on offer?
- Flexible working options – alternate weekend working
- Standard working week 39 hours
- 20% Colleague discount on most things from furniture, fashion and of course food
- First class welcome to M&S with a tailored 12-week induction in your training store
- Options to progress – it’s something we’re proud of at M&S.
- Holiday Entitlement 28 days – which increases with service.
- Celebration Day / Charity Volunteer Day – paid days off*
- Perks and Discounts via the M&S Choices website (these are phenomenal and there are lots!)
About the Application Process...
After completing a short online application, if successful you will then be required to take part in a short on-demand video interview. Following this stage, successful applicants will be invited to an interview or assessment.
Ready to apply?
We are an inclusive employer and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete an application online, please get in touch either by phone on 0345 300 3725 or by email Recruitment.Online@marksandspencer.com so we can make alternative arrangements for you.
- Qualifying period applies
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request this.
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