Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
What you'll do
This is an exciting opportunity to join the FH&B Space Planning team at a pivotal moment, as we deliver ambitious and impactful change across the estate. The Programme Manager - Tactical Space & Concessions plays a critical role in leading the delivery of the Tactical Space Programme, optimising our store estate through a strong data‑led and customer‑centric approach.
You will be accountable for landing circa 10–15 stores per year, unlocking commercial value through fast, agile and cost‑effective space decisions. Working at the heart of the FH&B Space Planning agenda, the role partners closely with Property, Construction and Retail teams to deliver pragmatic, customer‑focused solutions at pace—carefully balancing cost, operational complexity and speed, while driving clear commercial uplift.
Alongside tactical space delivery, the role supports the implementation of concessions and space‑impacting projects across the estate. Recent examples include M&P, TSE, third‑party brands, new concession formats, Tilling, Hospitality and Travel Money. You will ensure space changes are executed consistently, commercially and to a high standard, protecting both customer experience and brand integrity.
Strong stakeholder engagement is fundamental to success in this role. You will bring teams together around a shared vision, aligning priorities and ensuring all parties are clear, connected and committed to delivering the right outcomes for customers and the business.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
Who you are
Strong ability to initiate, build, and sustain relationships, influencing effectively at all levels across the Support Centre and Stores.
Proven experience delivering store‑based, property‑led or tactical change programmes, ideally in retail.
Highly numerate and analytically strong, with the ability to interpret complex data to inform sound commercial decisions.
Demonstrates drive, ownership, resilience, and determination, with the ability to navigate complexity and cut through barriers.
Effective leadership, with the ability to inspire, guide, and motivate teams to deliver high‑quality outcomes.
Exposure to concessions, brands or space planning is desirable.
Organised, resilient and comfortable operating in ambiguity.
Previous examples of programme management and cost management.
Experience writing Business cases
Strong programme and financial management skills, with a disciplined approach to cost control.
Strong understanding of the Fashion, Home & Beauty business model and operations.
Knowledge of property processes and timescales relevant to FH&B.
Understanding of the entire store retailing environment, particularly in relation to product delivery, space execution, and operational processes.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Fill in our short application form and hit submit.
We’ll invite you to take part in an online assessment. This could be before or after your interview.
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
