Frequently Asked Questions
Want to know what to expect when you’re starting your job search and application process with M&S? We’ve gathered some of the most commonly asked questions—and provided answers to help you along the way.
Use the filter check boxes to find out more about applying, our vacancies and the interview process.
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Yes, all vacancies are advertised on the website.
Only stores that are actively recruiting will appear on our website. We'd recommend checking the website on a regular basis to see if there's a vacancy in your preferred store(s) or to be the first to hear about new vacancies, sign up for a job alert for the stores you are interested in.
If you’re interested in Team Manager and Retail Manager roles, why not join our Talent Community?.
We don’t accept speculative CV’s for Customer Assistant roles, but please do sign up for job alerts to hear first about roles you’re looking for. If you’re interested in Team Manager and Retail Manager roles, why not join our Talent Community?.
If you are applying to rejoin M&S, please ensure you select the option stating you have previously worked for us and we will be able to fast track your application.
Due to the volume of applications we receive we are unable to provide individual feedback.
Because the recruitment website is a live system, vacancies will only remain there as long as interview slots are available. Once the interview slots are filled, vacancies will be removed. We'd recommend checking back to the website on a regular basis as additional vacancies are often being posted. If you've registered for Job Alerts, you’ll be notified by email when there's a potential opportunity.
This is because there are no current vacancies with interview slots available for the store in question. Only those stores with current vacancies and interview times available are displayed on the site. If you're interested in a role in a particular store, we recommend checking back to the website on a regular basis to see if any are available. If you utilise our Job Alerts facility you will be notified when the region is recruiting.
Depending on the role you have applied for, if you have been rejected you will need to wait six months before you reapply for a position.
If you've applied online in the last six months and booked an interview, you'll need to telephone 0345 300 3725 to make your application. If your application was unsuccessful, you can't re-apply until six months have passed.
In the first instance, please check that you've selected and confirmed the interview date on your application. Next, check the Junk folder on your email account, as we always send an email confirmation of the date you've booked and sometimes this can end up in the Junk email folder, depending on the computer's settings. If you've checked both those things and still need support, please contact us on 0345 300 3725 and we'll be happy to check the status of your application.
If this happens, you'll need to log back into the website and continue to book an interview.
Please log back into your application you will be able to transfer your application across.
In-store roles on our website are refreshed every 30 minutes. When a store has filled all available interview slots for a specific vacancy, that vacancy will be removed from the site.
You can only withdraw your application if it was successful or you've not reached the point where it has been confirmed as unsuccessful. For more detail, please email our team: recruitment.online@marks-and-spencer.com
Unfortunately, it's not possible to re-instate a withdrawn application, so you'll need to start a new one. Depending on the role you've applied for, you'll need to wait six months after your initial application to re-apply.
Your initial application will be made for one store. However, if this store has no interview slots available but an alternative store in the same region has, we'll offer you a replacement interview slot there.
Team Manager roles are advertised under a cluster of stores so the confirmation email only pulls through the name of the store that the vacancy was created under. At the assessment centre we will have a discussion with you regarding your mobility and if successful you will be offered a vacancy within the required mobility of one hour and fifteen minutes from your home. You will typically start at a training store for up to three months so that you can get the best training and then move to a permanent store.
As Team Manager roles are advertised under a cluster of stores, the confirmation email only pulls through the name of the store that the vacancy was created under. Don’t worry at the assessment centre we will have a discussion with you regarding your mobility and if successful you will be offered a vacancy within the required mobility of one hour and fifteen minutes from your home. You will typically start at a training store for up to three months, so that you can get the best training and then move to a permanent store.
Video interviews can be done at your convenience 24-7. This tends to fit in with our candidates who work a variety of shifts. The process is easy and can be completed on a tablet or PC. Also, as you know M&S Team Managers also use a great deal of technology at work, so we do expect our candidates to be able to navigate through HireVue (the video provider) as it is very easy to use.